Privacy Policy


The Service is operated by TOPBOX Inc. (“We” or “Us”). This Privacy Policy describes the information collected during registration for and through Your use of the Service, how We use it, how We share it, how We protect it, and the choices You can make about Your information. All references throughout this Privacy Policy to “TOPBOX” shall include all TOPBOX affiliates, and all services, applications or platforms owned and operated by TOPBOX and/or such affiliates.

ATTENTION: PLEASE READ OUR PRIVACY POLICY CAREFULLY BEFORE USING THE SERVICE. USING THE SERVICE INDICATES THAT YOU ACCEPT AND AGREE TO BE BOUND BY THIS PRIVACY POLICY IN FULL. IF YOU DO NOT ACCEPT THIS PRIVACY POLICY, DO NOT USE THE SERVICE. You acknowledge (a) that You have read and understood this Privacy Policy; and (b) this Privacy Policy shall have the same force and effect as a signed agreement.

Unless explicitly stated otherwise, any new features that augment or enhance the current Service shall be subject to this Privacy Policy.

Please review the Privacy Policy each time You use the Service. BY USING THE SERVICE, YOU AGREE TO BE BOUND BY THE MOST RECENT VERSION OF THE PRIVACY POLICY. If We materially change this Privacy Policy, We’ll let You know by showing it to You again when You access the Service and/or updating the apps.


Please note that the Service is hosted in the United States and TOPBOX is headquartered in Canada, and additionally TOPBOX uses service providers in the United States, Europe, and Canada. Therefore, Your information, including any personal information provided pursuant to the Service, may be processed and stored in the United States, Europe, and Canada. As a result, United States or European federal and state governments, Canadian federal or provincial courts or law enforcement or regulatory agencies may be able to obtain disclosure of Your information through laws applicable in the United States, Europe, and Canada. Additionally, some of our service providers use subcontractors or service providers outside of these listed jurisdictions, so there are limited instances in which processing and storage of your personal information may occur outside of the United States, Europe, and Canada. Your use of the Service or Your submission of any information to Us will constitute Your consent to the transfer of Your information outside of Your country of residence, which may provide for different data protection rules than in Your country. Please contact Us at if You have any questions about how Your information may be processed or stored in the United States, Europe, or Canada.

I.Information We Collect


As permitted by law, Your consent may be implied by Your use of the Service and Your acceptance of, and agreement to, this Privacy Policy. We may seek consent to use and disclose Your personal information after it has been collected in those cases where We wish to use the information for a new or different purpose where You have not already consented to such a use of Your personal information. In most cases and subject to legal and contractual restrictions, You are free to refuse or withdraw Your consent at any time upon reasonable, advance notice to It should be noted that in certain circumstances, the Service can only be offered if you provide Us with Your personal information. Consequently, if You choose not provide Us with the required personal information, we may not be able to offer You the Service.

Information You Provide to Us

We may collect identifiers from You when You register for and use the Service, contact or interact with us, fill out a form, and voluntarily provide Us with Your comments and other content in connection with using the Service.

When You register on the Website, we may collect identifiers including Your name, email address, telephone number, address, IP address, password, and any other information that You provide in the registration process. We may associate commercial information with you including receipts and any other information You provide with Your registered profile.

When You submit a “Contact Us” form, We collect identifiers including Your name, phone number, email address, and any other information You choose to provide to Us.

When You create a support ticket, We collect identifiers including Your email address and any other information You choose to provide to Us.

When You enter contests or respond to promotions, We may collect identifiers and commercial information included in Your entry information such as name, email address, physical address, phone number, age, photo, videos, social account information and any other information You provide.

When You add a loyalty card to your account, redeem a coupon or otherwise interact with a company with which You have a loyalty account, We may collect commercial information and identifiers including Your Loyalty ID and/or Loyalty account number.

When You apply for a job through the Service, We may collect identifiers, education information, and professional or employment-related information including: Your name, email address, telephone number, current employer, social media account links, and any information You provide through Your responses to questions posed or in Your cover letter, resume or otherwise through the Careers/Job Openings section of the TOPBOXMARKETING.IO Website.

Information We Collect Automatically When You Use the Service

We may automatically collect identifiers, commercial information, audio, electronic, visual, or other similar information, geolocation information, internet or other electronic network activity information, and inferences drawn from all of the above, regarding each user of our Service, including: Your location, Wi-Fi, or other connection information, network connection information, Internet Protocol (IP) address, telephone number, browser and device information, advertising identifiers, the domain name of Your Internet search provider, the Service features You use, and the time of Your use. We may also collect information about Your access to and use of the Services via third party service providers, as described in the Third Parties that Provide Content, Advertising Services, or Functionality on or for Our Service section below.

Information We Collect from Other Sources

We may collect information including identifiers, geolocation, and commercial information about You from third party sources including, but not limited to, social media companies, advertising partners, measurement partners, third party websites, retailers, CPGs, and our employment services provider(s). This information includes Your personal information (such as Your address, e-mail address, social media identifiers, device or advertiser IDs, IP address, and customer or account IDs), location data, online activity (including purchase history), and the same types of information we collect when You use the Service through our Website or Apps. Examples of specific partners and the kinds of information we collect can be found in this section.

Social Media

The Website provides connections with Facebook, Twitter, Google, Pinterest, and LinkedIn. If You connect with Facebook through the Service, We receive Your public profile (which includes Your Facebook User ID, Your profile photo, Your public information, and Your friends’ User IDs), Your language, Your country, and whether You are in an age group, for instance, under 18, between 18-20, or 21 and over, and any other information Facebook provides. We can also access, store, and update the information You share through Facebook. If You connect with Twitter through the Service, We receive Your Twitter identity (which includes Your Twitter avatar and user name and Your followers’ user names). We can also access, store, and update the information You share through Twitter. If You sign in through Google, We receive Your public profile and Your email address. If you sign in through Pinterest, we receive your public profile information.

Third Parties and Partners

When You access the Service through a third party website, such as a retailer or media company, We may receive the same types of information about You as We receive when You use the Service through our website or Apps.

We may also receive information about You from our partners, such as their CRM data about You or transaction information collected at the point of purchase.

II. How We Use Your Information

We use the information that We collect for several business and commercial purposes, including:

  • The purposes for which You provided it;
  • To provide services to You;
  • To provide user verification services;
  • To create or update Your account;
  • To connect with Your social media accounts and post content You choose to share;
  • To process and respond to Your inquiries and comments;
  • To send You information about Your relationship or transactions with us;
  • To develop new products and services;
  • To personalize and enhance Your experience using the Service;
  • To personalize and enhance Your shopping experience;
  • To send notifications through the Apps;
  • As permitted by law, to send periodic emails. The email address You provide may be used to send You information and updates pertaining to Your account, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time You would like to unsubscribe from receiving future emails, We include detailed unsubscribe instructions at the bottom of each email;
  • To generate and review reports and data about our user base and service usage patterns;
  • To compile aggregate data for internal and external business purposes;
  • To display relevant advertising and remarketing across websites;
  • To prevent fraud and abuse of the Service and to otherwise protect users and visitors and our business;
  • To administer, operate and improve the Service and for internal business purposes;
  • To assist law enforcement and respond to subpoenas; and
  • To perform other business activities as needed, or as described elsewhere in this Privacy Policy.

As explained elsewhere in this Privacy Policy, personal information We collect may be processed by our partners in providing related services to the Service (such as administration services, technical services relating to the maintenance, servicing, and upgrading of the products, software, hosting services, data migration services and analytical services, among others).

For the purposes of the California Consumer Privacy Act of 2018 (the “CCPA 2018“), as amended by the California Privacy Rights Act of 2020 (the “CRPA“, and together with the CCPA 2018, the “CCPA“), We collect and use your identifiers, commercial information, and geolocation information for internal business purposes including;

  1. Auditing related to a current interaction with you and concurrent transactions including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with the CCPA and other standards;
  2. Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
  3. Debugging to identify and repair errors that impair existing intended functionality;
  4. Performing services to you including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services; and
  5. Undertaking internal research for technological development and demonstration;

Ad Choices / Do Not Share My Personal Information

TOPBOX may partner with companies to provide you with interest-based or online behavioural advertising in order to serve you with the most relevant content and advertising. To learn more about interest based advertising, or if you would like to opt-out of receiving such ads at participating websites, please visit the Digital Advertising Alliance’s website at or

III. How Your Information is Disclosed

Information may be disclosed to third parties in accordance with our Privacy Policy, including our service providers and business partners, employment service providers, partners, media companies, and advertising partners. In certain instances and jurisdictions, this disclosure may be deemed to be a sale of your personal information. This information includes Your personal information (such as Your address, e-mail address, social media identifiers, device or advertiser IDs, IP address, and customer or account IDs), location data, and information about Your use of the Service. Examples of specific partners and the kinds of information we disclose can be found in this section. Please note that a user may choose not to share certain information as described in Your Choices Regarding Your Information below, and California, Colorado, Connecticut, and Virginia residents in particular have specific rights that are also called out in Section XIV below.

A. Third Party Service Providers and Business Partners

We may use third party service providers and business partners to perform functions in connection with the Service, such as coupon processing, rebate processing and payment, site analytics, remarketing, and functions related to analyzing and improving the Service usefulness, reliability, user experience, and operation, advertising, storing data, providing users with products and services, and as otherwise described in this Privacy Policy. We also may share users’ personal information with advertisers for their direct marketing and promotional purposes and so they can provide services to you. We may use remarketing cookies or pixels from Google and Facebook and share some of your personal information with Facebook and Google for use in advertising. For information on how you can disable these cookies, see Section IIIE below.

B. Advertisers

We may share your information with advertisers and their service providers who use our services, including but not limited when you read and interact with an advertiser’s flyer, advertising, coupons or rebates, when you enter or are near an advertiser’s physical location, when you make purchases at an advertiser, and when you use a loyalty or reward program of an advertiser. We do not control the privacy practices of our advertisers or their service providers. Please contact the advertiser directly if you want to learn about its privacy practices or submit any requests.

C. Third Parties that Incorporate our Technology into their own Mobile Applications or Websites

In addition to partners, other companies such as media companies, incorporate our technology into their services. We may share your information with such companies when you interact with the Service.

  • Audience-measurement companies, which help Us measure the overall usage of our Service and compare that usage to other online services
  • Social networking services (like Facebook, Twitter, LinkedIn, and Google) that may enable You to login to certain of our Services and to share things You find on our Services with Your social network
    • If You choose to connect with a social networking service, such as Facebook, We may share information with that service, and that service may share information about You with us
  • Analytics providers, which help Us measure traffic and usage trends for the Service. These tools may use cookies and other technologies to collect information about Your use of the Service. These tools collect information sent by Your device or the Service and other information that assists Us in improving the Service. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand Your online activity
    • We use Google Analytics and other third-party analytics providers to better understand who is using the Service and how people are using it These analytics providers use cookies, pixel tags and other technologies to collect and store information such as Website pages visited, places where users click, time spent on each Website page, IP address, type of operating system used, location-based data, device ID, search history, and phone number. We use this information to improve the Website and as otherwise described in this Privacy Policy. Please see for information about how Google Analytics uses this information, visit for information about the Google Analytics Opt-out Browser Add-on, and visit to adjust the settings for Your Google account
    • We also use Google Analytics and other third-party analytics providers in connection with our Apps. Google Analytics collects and stores information from users of the Apps, such as an identifier that helps Google determine which ads it has served to other mobile applications on Your device, location-based data, IP address, type of operating system used, device ID, application pages visited, and time spent on each application page and in total

F. Cookies and Similar Technologies

These and other third parties may collect or receive information about your use of the Service, including through the use of cookies, web beacons, pixels, and other technologies, and this information may be collected over time and combined with information collected on different websites and online services, which may be used for remarketing and may track users across websites and apps and over time. For instance, Facebook and Google enable us to present users with retargeting advertising on other sites based on users’ previous interaction with the Service. You can instruct your browser to stop accepting cookies. But if you do not accept cookies, you may not be able to use all portions of all functionality of the Service.

(a) Cookies

We use cookies, which are small data files that are saved to your device when you visit our website and use the Service.

(i) Type of cookies we use

We may use both session cookies and persistent cookies. A session cookie is a temporary file which is only active while you are on the website and is erased once you close your browser. Unlike a session cookie, a persistent cookie is not deleted when you close your browser and will remain on your device indefinitely. We use cookies to identify when you return to our website, save login information (excluding passwords), track usage statistics and store your preferences.

(ii) Adjusting cookie settings on your browser

By default, most browsers will automatically accept cookies. However, you can disable cookies completely, or be prompted prior to a cookie being loaded, by adjusting your browser’s settings. Consult each individual browser’s “help” feature for more information.

(b) Web Beacons

Web beacons are small graphic images or other programming code (also known as “web bugs,” “1×1 GIFs” or “clear GIFs”) used to keep track of your navigation through the website and your electronic communication with us. We may include web beacons in our web pages and email messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a web page or email can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to our website, to monitor how users navigate the website, to count how many emails that were sent were actually opened or to count how many particular articles or links were actually viewed. Web beacons may be used to collect certain personal information (for example, the email address associated with an email message).

(c) Embedded Scripts

An embedded script is a programming code that is designed to collect information about your interactions with our website, such as information about the links on which you click. The code is temporarily downloaded onto your device from our web server or a third party service provider. The code is active only while you are connected to our website, and is deactivated or deleted once you disconnect from the website.

G. Business Changes

If we become involved in a merger, acquisition, sale of assets, joint venture, securities offering, bankruptcy, reorganization, liquidation, dissolution, or other transaction or if the ownership of all or substantially all of our business otherwise changes, we may transfer your information to a third party or parties in connection therewith. Specifically, we may disclose information about you to third parties without your consent where we believe that such disclosure is necessary to determine whether to proceed with a prospective business transaction or to complete a transaction in progress, or where the information is necessary to carry on the activity that was the object of the transaction. A “business transaction” includes:

i. the purchase, sale or other acquisition or disposition of an organization or a part of an organization, or any of its assets; ii. the merger or amalgamation of two or more organizations; iii. the making of a loan or provision of other financing to an organization or a part of an organization; iv. the creating of a charge on, or the taking of a security interest in or a security on, any assets or securities of an organization; v. the lease or licensing of any of an organization’s assets; and vi. any other prescribed arrangement between two or more organizations to conduct a business activity.

H. Affiliates

We may also share your information with our affiliates for purposes consistent with this Privacy Policy. Our affiliates will be required to maintain that information in accordance with this Privacy Policy.

I. Investigations and Law

We may disclose information about you to third parties without your consent if we believe that such disclosure is necessary to:

  • Investigate fraud and abuse on the Service;
  • Take action regarding suspected illegal activities;
  • Enforce or apply this Privacy Policy or other agreements with us;
  • Comply with the law or guidance and cooperate with government or law enforcement officials or private parties;
  • Protect our rights, reputation, safety, and property, or that of users or others;
  • Respond to claims and legal process (for example, subpoenas); and/or
  • Protect against legal liability.

Where obliged or permitted to disclose information without consent, we will not disclose more information than is required.

K. Aggregated Information

We may share aggregated information relating to users of the Service with affiliated or unaffiliated third parties. This aggregated information does not contain personal information about any user.

IV. Security

We implement a variety of physical, procedural and technical security measures with respect to our offices and information storage systems and facilities to protect the safety and prevent any loss, misuse, unauthorized access to, disclosure, or modification of Your personal information when You enter, submit, or access Your personal information. We further protect Your personal information by restricting access to it to those employees that require access to the information in order that We may provide the Service. Please keep Your account and device passwords secure to help ensure the safety of Your personal information.

While We take reasonable measures to protect the information You submit via the Service against loss, theft and unauthorized use, disclosure, or modification, We cannot guarantee its absolute security. No Internet, email, or mobile application transmission is ever fully secure or error free. Email or other messages sent through the Service may not be secure. You should use caution whenever submitting information through the Service and take special care in deciding with which information You provide us.

We cannot guarantee that transmissions of Your personal information will be fully secure and that third parties will never be able to defeat our security measures or the security measures of our partners. WE ASSUME NO LIABILITY FOR DISCLOSURE OF YOUR INFORMATION DUE TO TRANSMISSION ERRORS, THIRD-PARTY ACCESS OR CAUSES BEYOND OUR CONTROL.

V. Data Retention Policy, Managing Your Information

We will retain Your information for as long as You use the Service and for a reasonable time thereafter. The length of time we retain information varies, depending on the purpose for which it was collected and the nature of the information. Please note that some or all of the information We have collected may be required in order for the Service to function properly.

When Your personal information is no longer required for Our purposes, we have procedures to destroy, delete, erase or convert it into an anonymous form.

VI. Links to Other Websites or Applications


We suggest contacting these websites or app providers directly for information on their privacy policies. Nonetheless, We seek to protect the integrity of our Service, and welcome any feedback about these linked websites and mobile applications.

When You connect with Facebook, Google, Pinterest, and Twitter through the service, Facebook, Google, Pinterest, and Twitter may provide Us with information as described in Section I above.

VII. Access to and Correction of Your Information and Withdrawal of Consent

We permit the reasonable right of access and review of Your personal information held by us and will endeavour to provide the information to You within a reasonable time. TOPBOX may refuse access or Your right of access may be limited in accordance with exceptions to access required or permitted by law. To guard against fraudulent requests for access, we may require sufficient information to allow us to confirm that the person making the request is authorized to do so before granting access or making corrections.

We do not routinely update Your personal information but will amend or delete Your personal information when You have indicated to us that it is inaccurate or incomplete.

You can withdraw Your consent to Our use of Your personal information at any time. Withdrawal of consent does not operate retroactively and may affect Your ability to use our Services.

VIII. Your Choices Regarding Your Information

You have choices regarding the use of information by the Service.

  • Changing Your Information. To change Your information, please update Your settings on Your mobile device or contact Us at
  • Closing Your Account. You may close Your account by contacting Us at If the email account associated with Your email address is not active, We may close Your account without notice.
  • Email Communications. You can make changes regarding receiving email communications from Us by contacting Us at
  • Push Notifications/Alerts. With Your consent, We may send push notifications or alerts to Your mobile device. You can deactivate these messages at any time by changing the notification settings within our mobile application(s) or by uninstalling our application(s) from Your device.
  • Social Networking. You should make sure You are comfortable with the information that a third party social networking service may make available to Us by carefully reviewing the service’s privacy policy and terms and conditions and by modifying Your privacy settings directly on that service.
  • Opt-Outs Available from Our Partners. Some of our partners allow users to opt-out of their collection of information. See Third Parties that Provide Content, Advertising Services, or Functionality on or for Our Service section above for details.

IX. Information Collected From Other Websites and Mobile Applications and Do Not Track Policy

Through cookies We place on Your browser or device, We and our partners may collect information about Your online activity after You leave the Service. Just like any other usage information We collect, this information allows Us to improve the Service and customize Your online experience, and otherwise as described in this privacy policy. Your browser may offer You a “Do Not Track” option, which allows You to signal to operators of websites and mobile applications and services (including behavioral advertising services) that You do not wish such operators to track certain of Your online activities over time and/or across different websites and mobile applications and services. The Service does not support Do Not Track requests at this time, which means that We collect information about Your online activity both while You are using the Service and after You leave the Service.

X. Children

We do not knowingly collect personal information from an individual under age 16. If You are under the age of 16, please do not submit any personal information through the Service. If You have reason to believe that We may have accidentally received personal information from an individual under age 16, please contact Us immediately at

XI. Terms and Conditions

Please also visit the TOPBOX Terms of Use which states the terms, disclaimers, and limitations of liability governing Your use of the Service.

Topbox Circle:

XII. Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and from time to time. Please review this Privacy Policy periodically, and especially before You provide any information. This Privacy Policy was made effective on the date indicated below.

XIII. Resolving Your Privacy Concerns

In the event of questions about: (i) access to Your personal information; (ii) our collection, use, management or disclosure of personal information or Your withdrawal of consent; or (iii) this Policy; please contact Us by e-mail or by writing Us at 53B Tycos Dr., Toronto, ON, M6B 1W3. We will investigate all complaints and if a complaint is justified, we will take all reasonable steps to resolve the issue.

XIV. Your State Privacy Rights

California, Colorado, Connecticut, and Virginia consumers have certain rights with respect to the collection and use of their personal information. Those rights vary by state. As required by the CCPA, we provide detailed information below regarding the data subject rights available to California consumers. Consumers in Colorado, Connecticut, and Virginia have similar rights and can find more detail below and by referencing the applicable statute in their respective states.

Section 1798.83 of the California Civil Code permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has shared with third parties for those third parties’ direct marketing purposes and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year. You may make one request each year by emailing Us at or writing Us at 53B Tycos Dr., Toronto, ON, M6B 1W3.

Residents of California, Colorado, Connecticut, and Virginia also have the right to request that we (a) delete all personal information; (b) provide a copy of all personal information we collected; or (c) opt them out of any sale of their personal information (see: DO NOT SELL MY PERSONAL INFORMATION). If you are a resident of one of these states who would like to exercise one of these rights, please reach out to (for California residents) or for assistance. Residents of California, Colorado, Connecticut, and Virginia can also opt out of the sharing of their personal information by visiting the links provided above under the Ad Choices / Do Not Share My Personal Information heading. Please note that residents of Colorado, Connecticut, and Virginia also have the right to appeal a decision we make about their data subject requests. If you are a resident of one of those states and you choose to appeal a decision, please email stating in the subject line that your request is an “Appeal” and describing, in the body of the email, the date and nature of your original request.

Residents of California can Limit the Use of Their Sensitive Personal Information by opening the ‘Settings’ page on the TOPBOX and tapping the icon under ‘Location’ to turn off precise geolocation tracking.

You shall not be discriminated against as a result of your choice to exercise these rights, however certain account and personalization functionality may be lost as a result of your request to delete your information or opt-out of sale of your information.

In accordance with applicable law, we are required to verify your identity before processing a request for deletion or request for information. We will attempt to do so based on your account information (where applicable) and the information you provide when submitting the request, however there may be instances where we do not have sufficient personal information about you in order to reasonably verify your identity. In such cases, we will let you know and treat a request for deletion as a do not sell request, as required by applicable law.

For information on the number of CCPA requests received by TOPBOX, please email us at

XV. Your Quebec Privacy Rights

For residents in Quebec, you can contact Our Privacy Officer by emailing, using the subject line “Quebec Privacy Matter”.

Last updated August 13, 2023